Taking the time now to formulate what data quality means to your company or organization can create a ripple-effect of improved customer service, a better customer experience, a higher conversion rate and longer customer retention – and I am sure you will agree those are the kinds of returns on investment that any business will […]
The digital economy revolves around the speed and availability of customer data. Data is accessed from all around the globe at all times and data access is no longer a predictable occurrence. Your data must be online at all times, or you will lose customers – Customers want instant access to their data. There are […]
Do you understand the emotional way in which people use your products or services?
Have you kicked off your GDPR programme of work? Do you think you will be compliant by 18th May 2018? Below I have listed the areas and questions that I feel should be considered. I have formed these into a high-level plan to aid implementation in a phased approach. Assess the questions and points. Identify […]
How are you getting on with being GDPR (General Data Protection Regulations) ready? I hope you are starting to consider what it is you need to do and at least communicate to the business the obligations you have as an organisation. And building awareness as required in step 1. Following on from my previous posts […]
How easy is it to find out which account would be best for you and your individual situation? If you had access to a comparison site like those for Insurance products and energy providers would that help?
How would you manage your data without rules and direction? How do you know if your efforts are working or are you treading water? Using definitions from a previous post – Data Governance Landscape http://wp.me/p3QDdI-l Data Governance (DG) The complete lifecycle of information deemed important to the organisation to mitigate risk. Example: The packaged (gross) […]