Category Information Management

The Network and Information Systems Regulations 2018

While we were all focusing on General Data Protection Regulation (GDPR), there was another directive which became effective in May this year: The Network and Information Systems Regulations 2018 Known as the NIS Regulations. These regulations came into force on 10th May 2018. The NIS Directive is the first piece of EU-wide legislation on cybersecurity. They aim […]

Does Data Quality Matter?

Taking the time now to formulate what data quality means to your company or organization can create a ripple-effect of improved customer service, a better customer experience, a higher conversion rate and longer customer retention – and I am sure you will agree those are the kinds of returns on investment that any business will […]

Every Organisation Wants Improved Business Value

Are you delivering business value in your projects and activities? What is Business Value? The source of Business Value in a project or improvement activity does not necessarily come from a single route, it can be from a variety of improvements, depending on the organisational aims and objectives and where they are in their journey […]

Framing Data Governance

Are you being asked to create value from your data or need to educate your organisation, on why data is an asset to the business when managed correctly? Do you know what you want/need to do with your data? The most important challenge is figuring out what you want from you data. Having a Data […]

Where To Start Your Data Journey

Feel you need to go digital, so you don’t get left behind. Want to set the foundations of your data management programme and introduce governance of data. Get a jump start with your customer satisfaction, cost reduction or improvement programmes. Where do you start? Below is a great high-level summary of what you need to […]

Robotic Process Automation

We are all familiar with the stories: Robot automation will take 800 million jobs by 2030 – 29 November 2017 BBC Automation will affect one in five jobs across the UK, says study – 17 October 2017 The Guardian Are These Scare Stories or Reality? Have you considered what happened to the carriage drivers when […]

How Will You Exceed Your Customers Expectations?

Recently I read an article focusing on “Understanding Your Customers in the Digital Era”. The article highlighted the rise of digital and how the accompanying explosion of customer data has revolutionized marketing. As I am sure you are aware and often receive targeted marketing, using technology and data, marketers today can better understand their customers, […]