Category Information Governance

Does Data Quality Matter?

Taking the time now to formulate what data quality means to your company or organization can create a ripple-effect of improved customer service, a better customer experience, a higher conversion rate and longer customer retention – and I am sure you will agree those are the kinds of returns on investment that any business will […]

Framing Data Governance

Are you being asked to create value from your data or need to educate your organisation, on why data is an asset to the business when managed correctly? Do you know what you want/need to do with your data? The most important challenge is figuring out what you want from you data. Having a Data […]

Where To Start Your Data Journey

Feel you need to go digital, so you don’t get left behind. Want to set the foundations of your data management programme and introduce governance of data. Get a jump start with your customer satisfaction, cost reduction or improvement programmes. Where do you start? Below is a great high-level summary of what you need to […]

Robotic Process Automation

We are all familiar with the stories: Robot automation will take 800 million jobs by 2030 – 29 November 2017 BBC Automation will affect one in five jobs across the UK, says study – 17 October 2017 The Guardian Are These Scare Stories or Reality? Have you considered what happened to the carriage drivers when […]

How Will You Exceed Your Customers Expectations?

Recently I read an article focusing on “Understanding Your Customers in the Digital Era”. The article highlighted the rise of digital and how the accompanying explosion of customer data has revolutionized marketing. As I am sure you are aware and often receive targeted marketing, using technology and data, marketers today can better understand their customers, […]

You Want To Become a Data-led Organisation…How do you get there?

What is a Data-led Organisation? An organisation that uses data to drive their decision-making process.  Before making a decision, they analyse relevant data and let the conclusions drive the decision. Trust in the data is paramount if your decision-making is being driven by the conclusions of the analysis of your data. How do you get […]