Good news, surcharges for card payments will be banned! We all resent paying these surcharges. In the vast majority of cases when PSD2 comes into force in Jan 2018, these charges will be a thing of the past. For example, when booking flights, paying in a newsagent or for that car service. This will apply […]

How are you getting on with being GDPR (General Data Protection Regulations) ready?  I hope you are starting to consider what it is you need to do and at least communicate to the business the obligations you have as an organisation. And building awareness as required in step 1. Following on from my previous posts […]

How easy is it to find out which account would be best for you and your individual situation? If you had access to a comparison site like those for Insurance products and energy providers would that help?

Practical tips to take you forward through the first two steps towards compliance

GDPR – General Data Protection Regulation, don’t click that little x or red box in the corner of your screen just yet….everyone needs to take note of these new regulations or your organisation is at risk of a big penalty, as much as 4% of your turnover. As an individual you will have extra rights […]

While supporting a colleague recently in how to approach an Information Governance assessment for a client I decided to share that guidance with you.  The client wanted to improve their processes, with speed and accuracy being key requirement in the improvement. The assessment provides all the key areas a questions to ask but it is […]

After recently attending the “How to create the optimum B2B customer experience” a Gallup and Limelight executive briefing using analytics and providing advice for B2B Leaders. Held at the Shard (fab building) if you get the opportunity to visit. Below are the key points from the event which resonated with me. We all know (hopefully) […]